WORK WITH STUDIO TENN

Job Title: Box Office and Communications Manager

Reports to: Managing Director

FLSA Status: Exempt

Direct Reports: Yes

Date Revised: July 2025

POSITION SUMMARY: The Box Office and Communications Manager is a crucial role for the success of Studio Tenn focusing on financial growth and brand reputation. This position will assist in all aspects of box office management as well as company-wide verbal and written communications execution. This role works in collaboration with the Managing Director and other team members to realize Studio Tenn’s mission to captivate and inspire with Broadway-quality musicals, plays, and concerts while educating the next generation to create and delight in the experience of live theatre.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

 Manage Studio Tenn Box office to ensure efficient operations and excellent patron experience

 Support Marketing and Development departments

 Adhere to all Studio Tenn policies and procedures

 Perform other duties as assigned

Box Office Operations

 Build and manager all season packages, show and manager inventory as lead administrator.

 Schedule ticket on sales

 Manage incoming calls for ticket order processing using box office software

 Ensure excellent patron service in all aspects of ticketing and public communications

 Schedule and execute ticket pricing promotional strategies with guidance from management

 Negotiate and coordinate group sales and non-public performances

 Operate the box office for all performances, including will call and walk-up sales, when needed

 Manage the database and ticketing systems to build lists and exports as needed

 Create and implement group sales strategies

 Ensure control over all departmental complimentary tickets

 Manage importation of any outside data i.e., prospect lists, customer lists from outside venues, etc.

 Serve as primary contact for Ticketmaster to troubleshoot technical issues and stay up to date on Ticketmaster products for Studio Tenn potential implementation.

Communications Support

 Lead proof reading process and efforts for all external communication and advertising

 Assist Marketing department with grassroots marketing strategies and implementation

 Kick off an accessibility program including, but not limited to, ASL specific performances of all mainstage productions.

 Organize and implement all festival appearances

 Support and collaborate with all other employees for company-related copy-editing needs

 Assist with merchandising inventory

 Manage the Studio Tenn Google Drive database

 Maintain and update company website through software

 Utilize software to create and send event reminders and other email communications as needed.

 Communicated with box office team to ensure they are aware of department and company policies and procedures

Development Support

 Assist and edit content for development, education, and outreach efforts, i.e., fundraising campaigns, sponsorship proposals, program information packets, Directors’ Notes, etc.

 Assist with sponsorship benefits; passholder/donor benefits

 Assist with merchandising inventory

 Provide general administrative support

 Facilitate donation requires from community partners

 Assist with event builds, inventory management and reporting for special events

People and Volunteer Management

● Hire, on-board train, coach, provide guidance and supervise box office team members ensuring schedules are shifts are aligned to business needs

● Serve as Studio Tenn volunteer and intern coordinator including creating and managing volunteer sign-ups through system

● Process weekly staff timesheets

● Serve as Studio Tenn’s internship coordinator responsible for on-boarding and coaching throughout tenure with Studio Tenn

KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education and/or Experience: Bachelor’s Degree in Communications, Business or related field required.

Minimum three (3) years of relevant experience. Experience with ticketing platforms preferred.

Computer Skills / Technical Knowledge: Windows, Microsoft Office, Google Suite Adobe Creative Suite, Word Press, email programs. Graphic design, photography, and/or video editing skills preferred.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

Language Skills: Ability to understand, read, write, and speak English. Excellent written, verbal, and public speaking skills. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations. Ability to successfully write reports, business correspondence and policy. Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors, and the public.

Reasoning Ability: Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Other Qualifications: General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines.

Must have the aptitude and ability to self-direct work. Ability to work irregular hours and weekends.

PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must frequently lift and/or move up to 50 pounds. Repetitive motion of upper body. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors.

Regular and reliable attendance and adherence to organizational standards of availability required. Must be willing and able to maintain a flexible work schedule to meet the demands of the position.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate-controlled office environment where routine equipment is used; some equipment has moving mechanical parts. May need to work in warehouse setting assisting with production withpoor ventilation. May be exposed to hot and cold temperatures. May be exposed to fumes or airborne particles and toxic or caustic chemicals, flammables, pesticides, etc.

Noise level varies from an office environment to theatre with music and entertainment.

Minimal overnight travel (up to 10%) by land and/or air. May need to work occasional nights and weekends to support organizational needs.

TO APPLY: Please submit resume and cover letter to info@studiotenn.com.

POSITION SUMMARY: The Production Manager is a key member of Studio Tenn Theatre Company’s production and administration teams responsible for supervising all aspects of production.  This role is accountable for hiring and supervising all production personnel, some artistic personnel and managing applicable contractors to ensure top-quality productions. This role works with the Managing Director, Artistic Director and production team to realize Studio Tenn’s mission to captivate and inspire with Broadway-quality musicals, plays, and concerts while educating the next generation to create and delight in the experience of live theatre. 

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

• Help create and manage budgets for shows and special events

• Be present to lead and adhere to the production schedule and logistics plans to deliver on time show (requires evening and weekend availability)

• Manage and communicate with production team (both employees and contractors) to deliver safe and on time show which maintains artistic intent

• Lead safety efforts to ensure safe work environment in all areas

• Adhere to all Studio Tenn policies and procedures

• Perform other duties as assigned

Production Management

• Lead all aspects of production to ensure top quality productions and maintain artistic intent of all productions to include communications and recruitment of artists, maintenance of house, stage and production operations and equipment, etc.

• Collaborate with the Artistic Director to determine technical feasibility and production needs for proposed titles and programming.

• Create and manage production schedule and anticipate issues before they arise to facilitate timely and safe delivery of shows.

• Develop and maintain a master production calendar that integrates rehearsals, tech, load ins, strikes, changeovers and special events.

• Coordinate production timelines and staffing needs with internal departments (development, marketing, education)

• Manage show logistics to ensure correct sequencing and flow of projects.

• Oversee and direct the organization of load-in & load-out schedules.

• Oversee rehearsal and performance venues, ensuring appropriate set-up and support for directors and creative teams.

• Arrange rentals, equipment needs, trucking and technical services in coordination with Management.

• Serve as the central hub of communication for all production activity.

• Distribute and maintain production documentation including schedules, cue sheets, shop drawings and safety reports.

• Archive production paperwork and maintain technical records for each production. 

Safety

• Implement and manage safety protocols to ensure safe work environment in production ships, rehearsals and during productions

• Maintain and enforce safety standards for all production activities in accordance with OSHA and AEA regulations.

• Conduct safety orientations and monitor work conditions in all production spaces.

• Ensure compliance with venue policies and municipal codes for public performance.

Facilities & Equipment Oversight

• Maintain production-related tools, equipment and inventory.

• Coordinate with venue management and external partners on maintenance, upgrades and facility needs impacting production timelines.

• Oversee the day to day use, maintenance and readiness of production related facilities, including performance spaces, rehearsal studios, shops, and storage areas, ensuring they are safe, functional and well-prepared for incoming productions.

• Coordinate with external vendors, venue staff, and internal departments on facility-related needs such as equipment repairs, safety compliance and setup/breakdown logistics for rehearsals and performances.

• Coordinate facility cleaning.

Support for Special Programs & Events

• Provide production planning and support for education programs, special performances, workshops, and fundraising events.

• Assist with scheduling and technical staffing needs for partner events or rentals.

• Coordinate all aspects of Artist Hospitality with oversight from Management.

People Management

• Assist with recruitment, training and managing of all seasonal production staff ensuring contract compliance and communication

• Communicate effectively with production designers and technicians to provide information, advice, and guidance to successfully complete projects in a cost-effective solutions to creative challenges

• Schedule, lead and manage Production Meetings to coordinate schedules and needs of the artistic and technical staff

• Manage and lead crews with varying skill sets providing clarity and expectation

• Leverage knowledge of Actors’ Equity Association (AEA) guidelines and SPT contracts to ensure a compliant work environment

• Additional knowledge of USA and SDC guidelines as well

Financial Management

• Collaborate with the Managing Director to create and maintain show budgets.  Communicate variances in a timely fashion and strategize any changes.

• Monitor production and maintenance expenditures and vendor contracts.

• Ensure labor costs, rentals and purchasing remain aligned with budget parameters.

• Manage show budgets to ensure financial health of show

KNOWLEDGE AND SKILLS:  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education and/or Experience:  Must have degree in Technical Theatre, Stage Management, or Production Management plus 2 years of experience in the Production Management experience (of theatre or venue management) or may have 7+ years of experience in related fields of Production management, Stage Management, Tour management, or Venue production roles in lieu of degree

Computer Skills / Technical Knowledge: Windows, Microsoft Office, Adobe Creative Suite, WordPress, email programs. Graphic design, photography and/or video editing skills preferred.

Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

Language Skills:  Ability to understand, read, write, and speak English. Excellent written, verbal, and public speaking skills.  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations.  Ability to manage budgets and identify and communicate variances.  Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors, and the public.

Reasoning Ability:  Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Other Qualifications:  General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work. Ability to work irregular hours and weekends. 

PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must frequently lift and/or move up to 50 pounds. Repetitive motion of upper body. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors. 

Regular and reliable attendance and adherence to organizational standards of availability required.  Must be willing and able to maintain a flexible work schedule to meet the demands of the position to include evening and weekends.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. 

Works in a well-lit, ventilated and climate-controlled office environment where routine equipment is used; some equipment has moving mechanical parts. May need to work in a warehouse setting assisting with production with poor ventilation.  May be exposed to hot and cold temperatures. May be exposed to fumes or airborne particles and toxic or caustic chemicals, flammables, pesticides, etc. 

Noise level varies from an office environment to theatre with music and entertainment. 

Minimal overnight travel (up to 10%) by land and/or air. May need to work occasional nights and weekends to support organizational needs.

To apply, send a cover letter and resume to info@studiotenn.com

If you have technical theatre skills (such as carpentry, scenic painting, sewing, etc.) and would like to join our database of overhire workers, please send your resume and letter of inquiry to toddmorgan@studiotenn.org (No phone calls please.)